FAQ
Metro Variety Shop | Washington, DC
Orders
How do I place an order?
Browse our website, select the items you want, and add them to your cart. For tees, choose your size (XS–XL) and color. Hats are one size with an adjustable closure. Stickers are one size. Proceed to checkout, enter your shipping information, select a payment method, and confirm. You will receive an order-confirmation email within minutes.
Can I modify or cancel my order?
Yes, within 24 hours of purchase, provided the order has not yet shipped. Email us at info@metrovarietyshop.com or call +1 (202) 842-2466 with your order number. After 24 hours, your order may have entered our fulfillment process and changes may not be possible.
Why was my order cancelled?
We may cancel orders in cases of payment authorization failures, invalid billing or shipping information, pricing errors, out-of-stock items, or suspected fraud. If your order is cancelled after payment has been processed, you will receive a full refund within 10 business days.
Payment
What payment methods do you accept?
We accept Visa, MasterCard, American Express, Discover, PayPal, Apple Pay, Google Pay, and Shop Pay.
What currency are prices displayed in?
All prices on our website are listed in United States Dollars (USD). The total displayed at checkout includes the product price, applicable taxes, and free standard shipping.
Is checkout secure?
Yes. Our website uses SSL encryption to protect your data during checkout. We do not store or have direct access to your full credit card details. All payment processing is handled by PCI-DSS-compliant providers.
What should I do if my payment is declined?
Double-check your billing address, card number, expiry date, and CVV. Ensure your card has sufficient funds. If the issue persists, contact your bank or try a different payment method. You can also try disabling your VPN or using a different browser.
What name will appear on my credit card statement?
The charge will appear as "Metro Variety Shop" on your statement. If you see a charge under this name that you do not recognize, please contact us before contacting your bank — we can usually resolve the question immediately.
Shipping
Do you offer free shipping?
Yes. We offer free standard shipping on all orders within the contiguous United States. We do not charge handling or processing fees.
Do you ship internationally?
Currently, we only ship to addresses within the contiguous United States. We do not ship to Alaska, Hawaii, U.S. territories, APO/FPO addresses, or international addresses.
How long does shipping take?
Orders are processed within 1–3 business days. Estimated delivery time is 4–7 business days after shipment. Delivery times are estimates only and may vary due to weather, peak seasons, or carrier delays.
How will I know when my order ships?
Once your order has been dispatched, you will receive a shipping-confirmation email with a tracking number and a link to monitor your delivery in real time.
How are my items packaged?
Tees are folded, tissue-wrapped, and placed in protective packaging. Hats are shipped in structured cap boxes or padded mailers. Stickers are shipped flat between cardboard inserts to prevent bending. All orders arrive gift-ready.
Clothing and Sizing
What sizes do you carry?
Our unisex tees are available in XS, S, M, L, and XL (U.S. standard unisex sizing).
How do I know which size to order?
We recommend consulting the size guide on each product page. Tees have a regular fit — if you prefer a looser, more relaxed look, we recommend sizing up. If you are between sizes, our customer service team is available to help at info@metrovarietyshop.com or +1 (202) 842-2466.
What if the tee I ordered doesn't fit?
We offer free size exchanges within 30 days of delivery. Contact us at info@metrovarietyshop.com and we will send you a prepaid return label and ship the correct size at no additional cost, subject to availability.
What is the fabric made from?
All of our tees are made from a 60% cotton, 40% polyester blend. This combination provides the softness and breathability of cotton with the durability and moisture-wicking properties of polyester.
Should I wash my clothing before wearing?
We recommend washing all clothing before your first wear, following the care instructions on the garment label. Machine wash cold with like colors, tumble dry low or hang dry, do not bleach or iron directly on the design.
Hats
What styles of hats do you offer?
We offer two main styles: dad hats (unstructured cotton twill, low-profile) and trail hats (quick-dry nylon, adjustable snapback or tri-glide buckle closure). Both are one size with adjustable closures.
Are the hats adjustable?
Yes. All of our hats feature an adjustable back closure — either a snapback or a tri-glide buckle — that accommodates a range of head sizes.
How should I care for my hat?
Hand wash in cold water and air dry to maintain shape and design quality. If machine washing, use a gentle cycle and reshape while damp. Do not bleach or iron directly on the design.
Stickers
What are your stickers made from?
Our stickers are made from premium vinyl with a matte finish. They are weather-resistant, waterproof, UV-coated, and dishwasher safe.
Where can I put my stickers?
Our stickers can be applied to laptops, water bottles, coolers, car windows, phone cases, skateboards, or any clean, smooth surface. They are designed to withstand outdoor conditions.
Can I remove and reapply a sticker?
Once a sticker has been applied, it cannot be removed without damage and should not be repositioned. Please make sure the surface is clean and dry before applying.
Returns and Refunds
What is your return policy?
You have 30 days from the date of delivery to request a return. Items must be unused, unworn, unwashed, and in their original packaging with all tags attached.
Can I return a sticker I already put on something?
No. Stickers that have been applied to any surface cannot be returned. Please review the sticker design carefully before applying.
Do I have to pay for return shipping?
No. We cover all return shipping costs. A prepaid return-shipping label will be provided at no charge upon authorization of your return.
How long does it take to receive my refund?
Once we receive and inspect your returned item, approved refunds will be issued to your original payment method within 10 business days. Your bank may take an additional 5–10 business days to post the credit.
How do I start a return?
Email us at info@metrovarietyshop.com with your order number and the reason for your return. If the item arrived damaged or is not what you ordered, please include photographs. We will respond within 24 hours with return instructions and a prepaid shipping label.
Our Mission
What does "every purchase helps remove one pound of trash" mean?
For every order placed through Metro Variety Shop, a portion of proceeds is directed toward funding trash removal and environmental cleanup efforts. This is a core part of our business model — not a separate donation or add-on.
Contact
How can I reach you?
Email: info@metrovarietyshop.com Phone: +1 (202) 842-2466
What are your business hours?
Monday through Sunday: 8:00 AM to 10:00 PM (Eastern Time)
Where are you located?
Metro Variety Shop 1400 I St NW Washington, DC 20005 United States
We aim to respond to all inquiries within 24 hours during business hours. Thank you for choosing Metro Variety Shop — we look forward to helping you gear up for your next adventure.