Refund policy
At Metro Variety Shop, we want every item to meet your expectations. If something is not right, our return process is designed to be simple and fair.
A. Return Window
You have 30 calendar days from the date your package is delivered to request a return. Requests received after this period may not be honored.
B. Condition Requirements
To qualify for a return, the item must meet all of the following criteria:
Tees:
- Unworn, unwashed, and unused — no signs of wear, makeup stains, deodorant marks, pet hair, or perfume residue
- All original tags attached — hang tags, brand labels, care labels, and price tags must remain intact
- Original packaging — garment bags, tissue paper, poly bags, and brand boxes should be included
- No alteration — the item must not have been tailored, hemmed, or otherwise modified
Hats:
- Unused and unshaped — no signs of wear, sweat, dirt, or alteration
- Original packaging — cap box or protective wrap included
- No staining — the interior headband and exterior must be clean and free of marks
Stickers:
- Unused and unapplied — the sticker backing must be fully intact
- Original packaging — flat and unbent between cardboard inserts
- Once a sticker has been applied to any surface, it cannot be returned
C. Items That Cannot Be Returned
| Category | Reason |
|---|---|
| Clothing that has been worn, washed, altered, or damaged after delivery | Cannot be restored to sellable condition |
| Clothing with missing tags or labels | Cannot verify original condition |
| Applied stickers (placed on any surface) | Cannot be removed and resold |
| Hats that have been worn, shaped, stained, or altered | Cannot be restored to sellable condition |
| Items returned after the 30-day window | Policy deadline |
| Items marked "Final Sale" at purchase | Clearly disclosed at checkout |
D. How to Start a Return
- Contact us at info@metrovarietyshop.com or call +1 (202) 842-2466. Include your order number and the reason for your return.
- If the item arrived damaged, defective, or is not what you ordered, attach clear photographs of the product and its outer packaging.
- Our team will review your request and, once approved, send you a prepaid return-shipping label and written instructions.
- Pack the item securely — place it back in its original packaging, include all tags, and ship using the label provided.
- Retain your tracking number until the return is confirmed as received.
Important: Returns sent without prior authorization from Metro Variety Shop may not be accepted and could be returned to the sender at the customer's expense.
E. Exchanges
If you would like a different size or color, contact us at info@metrovarietyshop.com within 30 days of delivery. We will confirm availability and guide you through the exchange process. A prepaid return label will be provided for the original item.
Size exchanges are our most common exchange request. If your tee (XS, S, M, L, or XL) does not fit as expected, please contact us and we will arrange an exchange for the correct size at no additional cost, subject to availability.
If the replacement item is of equal value, no additional payment is needed. If it costs more, we will provide a secure payment link for the difference. If it costs less, the balance will be refunded to your original payment method.
F. Damaged, Defective, or Incorrect Items
If you receive an item that arrived broken, arrived with a manufacturing defect (such as a misaligned print, loose seam, peeling sticker, or bent hat), or is not the item you ordered:
- Contact us within 48 hours of delivery at info@metrovarietyshop.com.
- Include your order number, a written description of the issue, and photographs of both the item and its outer packaging.
- We will send a prepaid return label at no cost to you.
- Once we receive and inspect the item, we will offer your choice of a replacement or a full refund, including original shipping charges.
G. Free Return Shipping
Metro Variety Shop covers 100% of return-shipping costs. Once your return is authorized, a prepaid shipping label will be provided at no charge. No restocking fees are applied.
H. Refund Processing
After we receive and inspect your returned item:
- We will notify you of the outcome within 2–3 business days.
- Approved refunds will be credited to your original payment method within 10 business days of approval.
- Your bank or card issuer may require an additional 5–10 business days to post the credit to your account.
I. Order Cancellation
- You may cancel your order within 24 hours of placement, provided it has not yet shipped.
- Contact us at info@metrovarietyshop.com or +1 (202) 842-2466 with your order number.
- Once an order has shipped, it cannot be cancelled — you will need to follow the return process above.
- If we cancel an order after payment has been collected, a full refund will be issued within 10 business days.
Contact Us
Metro Variety Shop 1400 I St NW Washington, DC 20005
Email: info@metrovarietyshop.com Phone: +1 (202) 842-2466
Business Hours: Monday–Sunday: 8:00 AM – 10:00 PM (ET)